Refund/ Return Policy

 

Refund & Return Policy – Nya Wear

Last Updated: 19 February 2026

At Nya Wear Clothing co., LTD, every piece is intentionally designed or carefully handpicked by us. We take pride in quality and want you to love what you receive.

Please review our policy carefully before making a purchase.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • Item must be unused, unworn, and unwashed

  • All original tags must be attached

  • Item must be in its original packaging

  • Proof of purchase is required

Items that do not meet these conditions will not be accepted.

To initiate a return, please email us at nyawearofficial@gmail.com with your order number and reason for return.

Non-Returnable Items

For hygiene and limited-drop reasons, the following items cannot be returned:

  • Sale or discounted items

  • Gift cards

  • Worn, washed, or damaged items

  • Items returned after the 14-day window

Exchanges

We currently offer exchanges for:

  • Incorrect size

  • Defective or damaged items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos attached.

Exchanges are subject to product availability. If your requested size is unavailable, we will issue store credit.

Refunds

Once your return is received and inspected, you will be notified via email.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your bank

Shipping fees are non-refundable.

Store Credit

In certain cases, we may offer store credit instead of a refund. Store credit is valid for 6 months from the date of issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

We recommend using a trackable shipping service, as Nya Wear is not responsible for lost return parcels.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your payment provider

  3. Contact us at [insert email] if the issue persists

Final Sale

All limited drops and promotional items are considered final sale unless defective.