Refund/ Return policy

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at customerassistance@introvertsden.com. Please note that returns will need to be sent to an address that will be provided upon request.

Once our check isyour return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerassistance@introvertsden.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerassistance@introvertsden.com 

 

Shipping fees for return items are your responsibility, and you must pay for them. Your order's shipping costs are non-refundable. If you have paid for shipping in your order, these costs will be deducted from your refund.

If you're shipping items back worth over $50, please consider shipping the package using a track&trace number or purchase shipping insurance. We can't guarantee that we will receive your item.

  • Michael Lamptey

    Hello, I’m Michael Lamptey, a proud Ghanaian, entrepreneur, and creative visionary. As the CEO and co-owner of Nya Wear, I oversee our operations and lead with a passion for authenticity and innovation. My journey has always been rooted in my deep connection to my heritage and my drive to create meaningful ways for others to express themselves.

    In addition to my role at Nya Wear, I run my own manufacturing company in China, which I manage solely. This venture has not only strengthened my entrepreneurial spirit but has also provided me with the opportunity to bridge cultures and bring high-quality, Afro-inspired designs to a global audience.

    At the heart of my work is a dedication to honoring my upbringing and paying tribute to the vibrant cultures of Africa. I believe that fashion is a powerful tool for self-expression, and I strive to create pieces that allow individuals to connect with their roots and share their stories proudly.

    Thank you for taking the time to learn more about me. I look forward to continuing this journey of creativity, culture, and connection!

  • Sheree Stevens

    Hi, I’m Sheree Stevens, a proud South African, creative, and co-owner of Nya Wear. As the CEO, I oversee Creative Design and Communications, shaping our brand’s identity and visual storytelling. My passion for fashion goes beyond style—it’s about self-expression, empowerment, and staying true to one’s roots.

    Creativity has always been at the core of who I am. Over the years, I’ve led several successful projects, bringing together my love for culture, art, and design. Inspired by my upbringing and the vibrant traditions of South Africa, I strive to weave elements of my heritage into every piece I create.

    For me, fashion is more than just clothing; it’s a narrative—a way to share stories, celebrate individuality, and honor where we come from. My goal is to create designs that resonate with people, allowing them to express themselves boldly and authentically.

    Thank you for taking the time to get to know me. I’m excited to share this journey of creativity and culture with you!